1. What the app requires before you can go online
- Your government ID has been uploaded and approved by Meal2U staff.
- Your driving licence has been uploaded and approved, if your vehicle needs one (see below).
- Your account is approved and active, your registration details are complete, and any registration fee for your country has been paid.
The app checks these on the server. If one stops being true (for example, a document is rejected), you are taken offline, and deliveries you have not yet picked up are given to another partner.
2. Vehicles
You can deliver on foot, by bicycle or by e-bike without a driving licence. If you deliver by car, the app needs an approved driving licence. For scooters (mopeds, motor scooters and e-scooters), a licence is required unless Meal2U staff have set otherwise for your country.
Motorcycles, vans and larger vehicles are not offered in the app.
3. Optional documents
You can also upload proof of right to work, vehicle insurance and other documents. The app does not require them, but the law of your country may [Requires Legal Review: right to work, insurance for delivering food for payment, vehicle registration].
4. Documents and reviews
- Upload clear photos or PDFs. Staff approve or reject each document; a rejection includes a reason.
- You can upload a new document after a rejection. The newest reviewed upload decides.
- You cannot delete a document after it has been reviewed.
- Keep documents up to date. [Expiry rules — Requires Legal Review.]
5. On the road [Requires Legal Review]
- Follow road laws, and never use your phone while moving.
- Your location is shared only while you have an active delivery.
- Food must be carried sealed as handed over.