This page explains how to delete your account and data from Meal2U, the app developed by Alphaverse Consultant Private Limited (company number 15921104).
How to delete your account
In the app (fastest):
- Open Meal2U and sign in.
- Go to Profile → Account and Data Deletion.
- Tap Request deletion. You can add a reason (optional).
You can cancel the request while it is still waiting.
If you can’t sign in or no longer have the app:
Email accounts@meal2you.com from the email address on your account, with the subject “Delete my Meal2U account”. We will check it is you before deleting anything.
Deleting some data without deleting your account
To delete some of your data (for example, photos, reviews or saved addresses) without deleting your whole account, email accounts@meal2you.com and tell us what you want deleted.
What happens next
- Meal2U staff for your country review the request. They may contact you to confirm it is you.
- Open orders and deliveries must finish first.
- We aim to complete deletion within [time limit].
What is deleted
- Your profile details (name, mobile number, email) and your sign-in.
- Your profile photo, addresses, saved devices, notifications and preferences.
- Your favourites and the text of your reviews.
- Uploaded documents, kitchen and dish photos, and business contact details.
Your account can no longer be used, and your email address can be registered again.
What we keep, and for how long
Your order details, payments and refunds, cook settlements, delivery-partner earnings and payouts, payout accounts and registration-fee payments are kept for 10 years after your account is deleted, for accounting, tax and dispute purposes. Records of staff actions about your account are kept for security for [period]. Delivery partners’ live location is always deleted after about 3 hours.
Kept records are visible only to Meal2U admin staff for the countries they manage, and are deleted automatically when the period ends. [Confirm that 10 years meets the legal retention period in every country Meal2U operates in — Requires Legal Review.]
If we can’t delete your account yet
If there is an open order or an unresolved payment, staff will tell you why and the reason is recorded. Once it is resolved, your request continues.
Questions
Email accounts@meal2you.com. See also our Privacy Policy.